Data We Gather

We gather and manage various types of personal information, including:

How We Utilize Your Data

We collect personal information for these key purposes:

  • Service Delivery and Contract Fulfillment:
    • We handle the processing and management of your vehicle rental bookings and agreements efficiently. This includes verifying your identity and confirming that you meet our rental criteria. Our team facilitates the vehicle collection and return processes, while also managing payments, deposits, and any applicable charges.
  • Customer Communication and Contractual Obligations:
    • Delivering booking confirmations, rental updates, and essential information. Addressing your questions and offering dedicated customer support. Informing you of any service or policy changes.
  • Marketing Consent and Legitimate Interest:
    • We send promotional content, updates, and newsletters based on your consent or our legitimate interests. You can unsubscribe at any time.
  • Service Enhancement Through Legitimate Interest:
    • Evaluating website interactions to enhance user experience and functionality. Researching to improve our vehicle offerings and service quality.
  • Legal Obligations and Compliance:
    • Meeting all legal, regulatory, and tax obligations. Safeguarding against fraud and maintaining service integrity. Addressing disputes and upholding our terms of service.

3. Data Sharing Practices

Sharing Your Information Responsibly

  • Service Partners: We collaborate with trusted third-party partners, including payment processors and IT support, to ensure the smooth delivery of our services while safeguarding your data.

We do not share your personal information with third parties.

Data Protection Practices

We utilize effective technical and organizational strategies to safeguard your personal information from unauthorized access, modification, disclosure, or destruction. This includes implementing encryption, strict access controls, secure server environments, and conducting routine security evaluations. Please be aware that no method of internet transmission or electronic storage can guarantee absolute security.

Data Storage Policy

We retain your personal information only for as long as necessary to achieve the purposes for which it was collected, including compliance with legal and regulatory obligations. The duration of retention varies based on the type of information and the specific context in which it is processed.

Your Privacy Rights

Your Rights Under UK Data Protection Law

  • Accessing Your Personal Information Rights: Request access to your personal information records.

Contact us to exercise your privacy rights.

Cookies and Tracking Policy

Our website employs cookies and similar technologies to improve your experience while browsing, monitor site usage, and customize content. You have the option to adjust your cookie preferences within your browser settings at any time.

Policy Changes

We may revise this Privacy Policy from time to time to reflect updates in our practices or legal obligations. Any changes will be documented on this page, accompanied by a new "Last Updated" date. We recommend that you check this policy periodically to stay informed about how we protect your information.

Contact Us

For inquiries regarding our Privacy Policy and data practices, please reach out.

Hook Car Hire Services
Station Road, Hook, RG27, Hampshire, United Kingdom
Contact Number:: 443334440271